Each product has an individual delivery schedule set depending on its status at time of order. It is important that you check the individual products carefully prior to ordering.
What does the shipping status 'Pre-Order' mean?
The manufacturer is currently out of stock of this item but has issued estimated dates for stock replenishment. The product will show the month currently quoted by the manufacturer and can be anytime during that month. These are estimates and are subject to change.
What does the shipping status 'Check Individual Products' mean?
The package is made up of a number of different products. You would need to check each individual product contained within the package to find out the delivery timescales.
What does the shipping status 'Out of Stock' mean?
The manufacturer is currently out of stock of this item and currently has not issued dates for stock replenishment. Please use our email facility on the product and you will be emailed once the product is available to purchase.
Other shipping statuses
If none of the above are applicable to the product you are looking at then the product will state the specific delivery timescale for that item.
All the above delivery timescales are estimates. Our purchasing team will keep you fully updated on the progress of your order via email and our online tracking facility should there be any delays on your delivery.
Fraud CheckingOccasionally orders may be delayed due to fraud screening, for example, when the delivery and invoice addresses differ. You will receive a phone call from our Fraud team should your order be affected. Your order will also be updated via our online tracking facility.
Delivery Charges
* Delivery charges vary depending on the delivery postcode zone. Please see details below:
UK Mail
Items dispatched via UK Mail will be sent on their 'express24' tracked service. This service provides a next working day delivery service to the majority of UK postcodes. There are exceptions to the next working day delivery service such as Northern Ireland and the highlands and islands of Scotland where delivery may take longer. Working days are classed as Monday to Friday, excluding Bank Holidays. Due to the nature of parcel delivery, next working day delivery cannot be guaranteed.
express24 deliveries via UK Mail are FREE for all purchases of £50 and over and £4.95 for all deliveries under £50 with the exception of the following postcodes areas:
Charges for the following postcode areas are as follows:
For purchases under £50, the delivery charge would be £4.95 plus £10 per box.
For purchases over £50, the charge would be £10 per box.
AB31 - AB38
AB40 - AB56
IV1 - IV28
IV30 - IV32
IV36, IV40
IV52 - IV54
IV63
KW1 - KW14
PA21 - PA38
PH4 - PH41
PH49 - PH50
BT
Charges for the following postcode areas are as follows:
For purchases under £50, the delivery charge would be £4.95 plus £15 per box.
For purchases over £50, the charge would be £15 per box.
HS
IV41 - IV49
IV51
IV55 - IV56
KA27 - KA28
KW15 - KW17
PA20
PA41 - PA49
PA60 - PA78
PH42 - PH44
ZE
IM
Charges for the following postcode areas are as follows:
For purchases under £50, the delivery charge would be £4.95 plus £25 per box.
For purchases over £50, the charge would be £25 per box.
GY
JE
Packet Post
Items dispatched via 'Packet Post' will be sent via Hermes. Due to the nature of this distribution method, please allow up to 7 working days for delivery.
Packet Post deliveries via Hermes are FREE for all purchases of £50 and over and £4.95 for all deliveries under £50 with the exception of the following postcodes areas:
Charges for the following postcode areas are as follows:
For purchases under £50, the total delivery charge would be £9.90.
For purchases over £50, the total delivery charge would be £4.95.
Charges for the following postcode areas are as follows:
For purchases under £50, the total delivery charge would be £17.90.
For purchases over £50, the total delivery charge would be £12.95.
GY
JE
PLEASE NOTE: The Tutti Bambini range of products have different zonal surcharges applied to those detailed above and are applied during the checkout.
Packaging
We may use recycled packaging if the original box has been damaged or for goods received from the manufacturer with multiple pieces in a single carton. Therefore contents may difffer to the description shown on the carton. Please check inside for goods ordered. Should the parcel be refused without checking, a £16.50 returns charge will be applicable.
Do we deliver to your address?
We deliver to postal areas in the UK; England, Wales, Scotland, Channel Islands and Northern Ireland.
For security reasons we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.
Delivery to UK addresses overseas, islands or in remote areas of the UK mainland may take longer than our usual delivery times.
Do you ship internationally?
We do not ship outside the UK.
Can I send things to more than one address
We are happy to deliver all or part of your order to addresses other than your own. You will need to email us with your special requirements quoting your order number.
What if I'm not in when you deliver?
ALL ITEMS MUST BE SIGNED FOR. We will not allow the courier to leave the item in an unsecured location. Our deliveries will be made on Mondays to Fridays between 8:00 and 18.30. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, our courier will leave a card "We're holding an item of mail for you." at the delivery address confirming that they have tried to deliver with further details. The order will be held for up to 4 days, after which time your items will be returned to our warehouse. If the item is returned to our warehouse, you will incur a charge of £16.50 to cover the returns costs.
Only part of my order has arrived
If you have not received the entire order as detailed in the order confirmation email sent to you, please contact our Customer Services Representatives.
What do I do if I believe the product has arrived damaged?
Before you refuse to accept the delivery, check if the contents of the box are damaged. If you find the contents to be damaged, please contact us via email at customerservices@preciouslittleone.com (please include your order number in the email) to allow us to determine the most appropriate course of action to resolve the matter. We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday). Collection charges will apply if delivery is refused unless the product (not the packaging) is faulty/damaged (following verification at the service centre).
